When you start the application, nothing happens
Cause:
- Microsoft .NET Framework 4.8 runtime is not installed correctly or missing.
You must reinstall the framework. For this, do the following:
- Open the Add or Remove Programs window.
- Delete (if installed) the Microsoft .NET Framework 4.8 client profile.
- Download and reinstall Microsoft .NET Framework 4.8 x86/x64 client package.
When starting the application, the message “Please insert the USB key into the USB connector” appears
Cause 1:
- The USB key is not installed in the USB connector or the USB connector is not working.
Solution 1:
- Install the USB key into a working USB port on your PC.
When working with the Fenix+ 3 application, you must remember that a lost USB key cannot be restored or replaced unless the key is stolen or destroyed by fire. A broken USB key must be replaced with a new one. For all questions related to restoring and replacing a USB key contact the developer. For more information, see Contact Information.
Cause 2:
- The USB key driver is not installed correctly or is missing.
Solution 2:
You must reinstall the USB key driver manually.
To reinstall the USB key driver, you must double-click on the executable file InstWiz3.exe and follow the instructions of the installation wizard. The installation wizard executable file is located in the Drivers directory of the program installation directory. For details, see Installation Directory and Location of Program Files. After reinstalling the driver, you need to restart your PC.
When starting the application, the message “A valid license was not found” appears
Cause:
- License has expired.
Solution:
- You need to renew the application license.