If you cannot find an answer to your question, create a ticket for technical support. To do this, you need to write an email to the following address: [email protected].
In the email, you need to describe the problem in as much detail as possible, including your actions immediately before the problem occurred. Additionally, attach to the email any files, screenshots of messages that could help in solving the problem.
In response to your email, you receive a message with the number of the created ticket. If the email with the ticket number does not arrive within 10 minutes, it may have been placed to the spam folder. Check it.
A technical support specialist responds to your request as soon as possible.
You can create a support ticket directly from the application window. To do this, navigate to Help | Create a support ticket. The application will launch your email client and create a new email with initial information already included. Add more information to the email and send it.