Application Maintenance

This chapter describes issues related to application maintenance.

Application Installation Folder and Location of Application Files

By default, the application executable file and other files required for running the application are installed in the following folder: C:\Program Files\MST\Fenix+ 3.

User projects are stored by default in the following folder: C:\Users\USERNAME\My Documents.

Sample demo projects are stored in the following folder: C:\ProgramData\Fenix Demonstration Project.

Reference of materials and people groups are stored in the following folder: C:\Users\USERNAME\AppData\Roaming\MST\Fenix+ 3\DataBases.

User reports are stored in the following folder: C:\Users\USERNAME\My_documents\Progect_name\Report.

Application documentation is stored in the following folder: C:\Program Files\MST\Fenix+\Manuals.

USB-key drivers are stored in the following folder: C:\Program Files\MST\Fenix+\Drivers.

Application updates are downloaded and stored in the following folder: C:\Users\USERNAME\AppData\Roaming\MST\Fenix+ 3\Updates.

User demo projects are stored in the same folders where original projects are located.

You cannot change the location of the sample demo projects, the materials references, and people groups.

Project Directory Structure

When you work on a project, Fenix+ 3 application creates various folders and files in the project directory on your hard drive.

A fully calculated project directory has the following structure:

• New project is a folder where all project data are stored. The name of the folder corresponds to the name of the project.

• Backup is a folder where backup project files are stored. Every time the project is saved, a backup project file is created. Its name has the following format: Name_of_project_file_20161122_132200.fnx. That is, the last edited time and date are added to the project file name.

• Errors is a folder where error report files are stored. Their names have the following format: Error 9777790000007772 20161204 224507.log. The file name includes the USB key number, error detection date and time.

• Images is a folder where floor background images are stored. For details, see Floor Background Image.

• Report is a folder in which the finished report and all images created for the report are stored.

• Results is a folder where evacuation and fire dynamics simulation results are stored. Results are grouped by scenario and stored in separate subfolders the names of which match scenario names (or identifiers). Evacuation and fire simulation results are located in the subdirectories fds and evac.

• fds is a folder where fire dynamics simulation results are stored.

• evac is a folder for storing the results of people evacuation simulation.

• RiskData is a folder in which the calculated fire risk values ​​are stored, as well as the results of the time calculation for rescueing people with limited mobility.

• New project.fnx is the project file. It has the same name as the project itself. The extension of the project file depends on the application version used to create it. The project file may have the following extensions:

  .fnx — project created using Fenix+ 3 Professional or Fenix+ 3 Ultimate;

  .fnxd — project created using Fenix+ 3 Demo.

  .fnxa — project created using Fenix+ 3 Academy.

• DataBases - is a folder, in which the project databases are stored. This directory appears only if the Create a copy of the database for each project mode for working with databases is selected. For details, see General Settings.

To eliminate the risk of possible data loss, when you work on a project, it is prohibited to delete, rename, move or edit any files and folders located in the project directory.

Checking Application Version

To get information about the current version of Fenix+ 3 application, navigate to Help | About. The relevant information is displayed in the window that opens.

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Determining Application Version Which Was Used To Create a Project

To determine the application version, which was used to create a project, open this project holding the Ctrl key. As a result, the window with the corresponding information will open.

Updating Application

There are two ways to update Fenix+ 3 application:

1. Automatically — if your PC has access to the Internet and the application is configured to check for updates automatically. For more information, see General Settings. In this case, a notification about the availability of an update is displayed in the menu bar of the main application window to the right of the Help option. To update the application, click the corresponding notification and wait until the new application version is downloaded and installed.
2. Manually — you must download the latest version of the application manually in the My Products section in your personal account on Developer’s Website. To do this, log in to the website and go to the My Products section. In the Downloads subsection you can download the latest version of the application.

It is recommended to keep the application updated to the latest version.

When updating the application to a new version, you do not need to manually delete the current version.

If you use Fenix Server software package, then before you update Fenix+ 3 application, it is recommended to update Fenix Server. When you cannot update the Fenix Server, then it is recommended to conduct evacuation and fire dynamics simulation only on the local PC, where Fenix+ 3 application is installed.

Every 24 hours, the developer creates a fresh “night build” of the application. This package is available in your personal account for all registered users. It is recommended to install the “night build” of the application only at the specific request of technical support.

To download the latest versions of the application in your personal account, you must be registered on Developer’s Website, and your user profile must be active. If you do not have access to your personal account, please contact the developer for assistance using the following Contact Information.

Uninstalling the Application

To uninstall Fenix+ 3 application, do the following:

1. Make sure you have closed the Fenix+ 3 application. For details, see Closing the Application. Otherwise, the application is not completely removed.
2. In the Windows Control Panel navigate to Applications and Components.
3. In the list of installed applications, select Fenix+ 3 application and click Delete.
4. Confirm the action in the window that opens.

Administrator rights may be required to uninstall the Fenix+ 3 application.

Defining the Application Version with Which the Project Was Created

To determine the version of the software with which a project was created, open the project by clicking the Ctrl key and hold it until a window with the corresponding information appears.

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Adding a License

After your license expires, the work with the application is suspended. To resume working with the application, you need to renew the license. To renew the license, you need to enter a license number (sequence of alphanumeric characters) into the application’s USB key.

Before performing the steps below, make sure that the USB key is inserted into the USB port of your PC.

If the previous license has not yet expired

1. In the main application window, navigate to Help | License manager. The window shown in the image below opens.

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This window may differ depending on the licenses stored in the key.

2. In the window that opens, click the Add license button.

3. Copy and paste the license you received into the empty text field.

4. Click the Register button. The license is registered.

5. Click Ok to close the window.

If the previous license has already expired

In this case, when you try to start the application, the following window is displayed:

1. In the window that opens, click the Register new license to USB key button.

2. Copy and paste the license you received into the empty text field.

3. Click the Register button. The license is registered.

4. Click Ok to close the window.

If you are unable to renew your license, see troubleshooting tips in the Unable to Renew License section.

Checking the License Expiration Date

To check the license expiration date, navigate to Help | License manager. The window that opens provides complete information about the current license.

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When launched, the application automatically checks the license expiration date and displays corresponding notifications periodically 3 months before this date expires.

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Installing the Application

To install Fenix+ 3 application, do the following:

1. Download the application installation package in your personal account in the My Products section.

To download the installation package, you must first register at the Developer’s Website.

2. Double-click on the distribution file to start the installation wizard. In the window that opens, click the Next button.

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3. In the next window, read the license agreement and click the Next button.

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4. Select the application installation directory and click Next.

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5. Specify the folder where the installation wizard will create shortcuts and links for quick access, which may be needed when working with the application.

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6. In the next window, specify whether to create a desktop shortcut for quick start of the application.

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7. Click the Install button. The installation of the application begins.

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8. To close the installation wizard window, click the Finish button.

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